Privacy Policy

Last updated: February 23, 2025

1. Introduction

Fdiag (“we,” “us,” “our”), located at 30 Rue Charcot, 75013 Paris, France, provides professional automotive diagnostic software solutions. This Privacy Policy details our practices for collecting, using, and protecting your information in compliance with GDPR and relevant data protection regulations.

2. Information We Collect

2.1 Vehicle Diagnostic Data

  • Diagnostic Trouble Codes (DTCs)
  • Vehicle Identification Numbers (VIN)
  • ECU data and programming information
  • Performance metrics and system parameters
  • Diagnostic session logs

2.2 Personal Information

  • Professional credentials and certifications
  • Contact information (name, email, phone)
  • Business information (workshop details)
  • Payment information
  • Account credentials

2.3 Technical Data

  • Software usage patterns
  • Device specifications
  • IP addresses and location data
  • System logs and performance data
  • Authentication records

We process data under these legal bases:

  • Contract performance (service delivery)
  • Legal obligations (financial records)
  • Legitimate interests (software improvement)
  • Explicit consent (marketing communications)

4. Data Usage and Processing

4.1 Primary Uses

  • Diagnostic software service delivery
  • Technical support provision
  • Software updates and maintenance
  • Security and fraud prevention
  • Service optimization

4.2 Secondary Uses

  • Service improvement analysis
  • Technical documentation development
  • Compliance verification
  • Statistical analysis

5. Data Security Measures

  • End-to-end encryption for diagnostic data
  • Multi-factor authentication
  • Regular security audits
  • Access control protocols
  • Incident response procedures
  • Employee security training

6. Data Retention Periods

  • Active account data: Service duration plus 2 years
  • Diagnostic session data: 3 years
  • Financial records: 7 years (legal requirement)
  • Technical logs: 2 years
  • Marketing preferences: Until consent withdrawal

7. International Data Transfers

We transfer data internationally using:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions
  • Binding Corporate Rules
  • Privacy Shield (where applicable)

8. Your Rights

You may request:

  • Access to your data
  • Data correction
  • Data deletion
  • Processing restriction
  • Data portability
  • Consent withdrawal

9. Contact Information

Data Protection Officer Email: [email protected] Address: 30 Rue Charcot, 75013 Paris, France Website: https://fdiag.com/contact-us/

10. Policy Updates

We reserve the right to update this policy. Changes will be:

  • Posted on our website
  • Notified via email for significant updates
  • Effective 30 days after posting

11. Compliance and Complaints

Lodge complaints with:

  • Our DPO: [email protected]
  • French Data Protection Authority (CNIL)
  • Your local supervisory authority