Our Commitment to You
As your trusted partner in automotive diagnostics, we stand behind our professional software solutions. While we’re confident in our products’ quality, we understand that technical circumstances may require a refund.
Refund Eligibility Period
✓ 72-Hour Testing Window
- Full functionality assessment
- Technical compatibility verification
- System requirements validation
- Complete support access
Professional Support First
Before processing any refund, our technical team will:
- Provide installation assistance
- Troubleshoot compatibility issues
- Verify system requirements
- Ensure proper configuration
- Address technical concerns
Eligible for Refund
• Unresolved technical compatibility issues • Software installation failures • License activation problems • Download access issues • Payment processing errors
Not Eligible for Refund
• Activated software licenses • Expired testing period • Multiple installation attempts • Shared product credentials • User error or misuse
Refund Process
- Contact Technical Support Email: [email protected] Subject: “Technical Support – [Order Number]”
- Required Information
- Order number
- Purchase date
- Technical issue description
- System specifications
- Error messages
- Processing Timeline
- Support response: 24 hours
- Technical resolution: 48 hours
- Refund processing: 3-5 business days
Professional Guarantee
If our technical team cannot resolve your issue within the eligibility period, we will:
- Process a full refund
- Return funds to original payment method
- Provide confirmation documentation
- Close associated licenses
- Maintain support documentation
Contact Information
Technical Support & Refunds Fdiag 30 Rue Charcot, 75013 Paris, France Email: [email protected]
Note: All refund requests must follow our technical support process to ensure the best possible resolution for your professional needs.
Policy effective [Current Date] Subject to modification with notice.
Need Assistance?
Our technical team is available 24/7 to ensure your success with our diagnostic solutions.
This policy aims to balance professional requirements with customer satisfaction, ensuring you receive the support needed to successfully implement our diagnostic solutions.